Frequently Asked Questions

As a Volunteer at Home-Start Clackmannanshire, you can either be a home-visiting Family Support Volunteer, a Telephone Befriender, a Walk & Talk Buddy, or a Family Support Group Volunteer. In whatever capacity you would like to join our team of Volunteers, you will be making an important difference to local families. By sharing your knowledge and insight with local families you are in a position where you can make a positive impact on the lives of children here in our community.


If you are interested in joining our fantastic team of Volunteers, you are likely going to have questions about volunteering with us and how it works. For this reason, we have put together a catalogue of frequently asked questions we have been getting a lot in the past and answered them.


The answer to your questions might be among them so feel free to have a look at them! Alternatively you can always message us here, send us an email at, or call us on 01259213453.

A home-visiting family support volunteer works with you to give compassionate and confidential support. They help people to regain the confidence to be the parents they want to be. They work with you to build on your strengths and give you the support that you need. Home-Start Clackmannanshire also runs local weekly groups. Here you get the chance to meet and talk to other parents, many discover they are going through the same kinds of experiences and feel less alone.

If you think that you could benefit from the support of a Home-Start volunteer then you can get in touch with Home-Start Clackmannanshire yourself – the details are here. Other people may be referred to Home-Start by a health visitor, social worker, doctor or other professional.

Home-Start can help you through a really wide range of difficulties and family needs. Some examples include families with multiple young children, a bereavement, illness, disability, addiction, mental health illness, money or housing problems. We also help where families feel isolated and have no-one nearby to help.

There are lots of different organisations that provide support to families, but it can sometimes be difficult to find out about the ones that can help you. We can signpost and help you access local services.

A Home-Start Family Support Volunteer will visit you in your own home, usually once a week, for a couple of hours. You decide what you will do together. They can help you with practical tasks, advice, share their experience, and offer support.


Home-Start also runs family groups. They are held regularly, at local venues, where you and your children can come along and meet other families.

First, contact Shelley, our CEO at the Home-Start Clackmannanshire – we hope she’ll be able to put your mind to rest.

If you want to take your worry on to a formal complaint, you can have a look at our Complaints Policies here on our website and fill out a formal complaint. This is handled independently by the trustees here at Home-Start Clackmannanshire.

Home-Start’s support is completely free!

We are a charity and raise funds to be able to support parents and children.